Your appointment time is reserved just for you. A late cancellation or missed visit (NO CALL NO SHOWS) leaves a hole in the eyelash extension artist’s day that could have filled by another client. As such, we require 24 hours notice for any cancellations or changes to your appointment. It should be made before 24 hours of the appointment. If you cancel or reschedule less than 24 hours you will be charged 30% of the appointment. No shows will be charged for “FULL amount” of the session.

Refund:
All services are Non-refundable but we will be more than happy to schedule a corrective service free of charge.
The service must be a mistake from the service provider, Not something you might have changed your mind (after the service has been performed). In case of a disagreement, a redo must be validated by management. You have 48 hours to contact the business to receive a complimentary service to adjust any dissatisfaction. Corrective services will not be allowed 5 days past initial service date.

It is important you contact the business as soon as you are unhappy so we can schedule you as soon as possible for a corrective service.
** Please keep in mind, our services have many variables due to lifestyle, moisture, weather, extreme temperatures, natural eyelash shedding and other factors.**